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Phone: +27 10 054 6403

Whatsapp: +27 79 954 9422

Email: info@ecostore.africa

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If you’d like further information about Ecostore and you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.

FAQ

Our platform alerts you every step of the way. You will get an email/SMS notification when items have been shipped out of our warehouse, when items arrive and are ready for delivery to your address.

We generally ship items within 24 hours of receiving them in our warehouse. It takes 3-5 business days from the day we ship the item for it to get to you. Depending on how long it takes for an item to get to our warehouse, in total it could take 5-14 business days for you to get the item.

You can check the status of your order online by logging into your account. We also send email and SMS updates whenever your order status changes. Here are the order status changes you can expect to see and what they mean:
OPEN: Your order has been submitted to the merchant awaiting order confirmation.
PROCESSING: Order has been processed and confirmed by the merchant and your account has been debited.
SHIPPED: Your order has been shipped out of our US/UK warehouse to you.

For safety reasons, we cannot ship:
Hazardous materials
Chemicals
Medication
Fire Arms
Alcohol
Any item or object with hazardous material in it
Weapons and weapon equipment
Live products including foods and plants
Food products
Wooden furniture
Powders
Furniture
Pressurized cans
Drones
Large goods

For a complete list please visit https://www.ecomedicalstore.africa/prohibited-exports or send email to support@ecostore.africa.

The app is free to download and free to use. Shipping cost varies based on the size, weight and quantity of the products you are purchasing. We recommend adding everything to your EcoStore basket and reviewing the price prior to payment. This way you know exactly how much you will be paying for shipping, taxes, and duties.

We accept all Major Card Brands (Visa, MasterCard). Through the secure Barclays payment gateway.

We accept all Major Card Brands (Visa, MasterCard). Through the secure Barclays payment gateway.

Yes, there are. Each item must NOT weigh more than 4KG and must fit in a box no larger than 30x30x30CM.
You can, however, buy for example three items each weighing 4KG and 30x30x30CM. That is ok.
If the item is heavier than 4KG you will requested to pay an additional fee which you can accept or decline.